| Issue ID | 824766 |
| Internal NHTSA # | 10362659 |
| Manufacurer | MERCEDES-BENZ USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | R350 |
| Model Year | 2006 |
| File date | 15/09/10 |
| Component | ENGINE AND ENGINE COOLING |
| Product type code | VEHICLE |
| Description of the problem | On september 19, 2010 i started up my vehicle and notice a check engine light appears on my dashboard. I drove the vehicle for two more days and the light disappeared. And then on the fourth day the light appear again. I immediately contact the mercedes benz service and asked the about the check engine light. I was informed not to panic it's probably the gas cap not properly on or since i was away for one week and my vehicle was parked in the garage maybe that is why the check engine light is on. I then decide to take my vehicle right to mercedes benz because i did not want to take any chances with this message. I took the vehicle in and informed the service advisor about the light. Later on that day i received a phone call informing me the vehicle needs a counter balancer? I asked him how does he know and he replied that the technician saw small metal particles in my oil pan. My vehicle was fully serviced in march, 2010 the repair he told me will be very costly between $4000-$6000 for a counter balancer ! I left the vehicle and called mercedes benz customer care to ask them about this part. The customer care rep informed me that this vehicle does not have this problem and to go get my vehicle before they start the repair. I went back to get my vehicle and the service advisor told me that the vehicle is unsafe to drive, and may stop on me while in drive. I had no other recourse but to have my vehicle repair. When i pick up my vehicle several days later i asked again about the repairs and was given a lengthy repair bill with alot more items then what the service advisor said needed to be done to my vehicle. I called another technician who is also employed with mercedes benz and ask about this part, and he told me mercedes benz knows about the counter balancer in some of the 350 engine but will not recall them. I do not understand why mercedes benz is not recalling this expensive part ! |
| Vehicle Mileage at Failure | 54000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MOORE, OK |
| VIN pattern | 4JGCB65E66AXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |